“If it sounds too good to be true, it probably is”
No doubt, you’ve heard this old adage many times in your life. And it’s true; especially in the travel arena. If you’ve tried to book travel online recently (and who hasn’t?) you know that there are literally hundreds of websites advertising thousands of “cheap travel deals”. Are they legitimate or are they scams? How can you tell?
As a travel professional who only works with reputable vendors – and vets them thoroughly – I was curious so I decided to check out one of these fantastic deals.
It was a 4-night getaway to Paris (round-trip airfare, 4 nights in a centrally located hotel) all for the low, low price of $699 (per person, based on double occupancy). Sounds good, huh? Maybe too good….This particular deal could only be booked by telephone, so I contacted the call center to make sure that $699 was the actual cost. As it turned out, there were a few more charges that had not been included in the original advertisement. They included a Paris city tax ($3 per night), seat selection fee ($98), checked bag fee ($149), 2% credit card processing fee.
TOTAL PRICE: $977 (a far cry from the low, low price of $699)
Hold on, it gets worse. This particular vendor had some very interesting clauses in their terms and conditions.
One stated: Airfare costs and availability are subject to change at any time prior to payment. Even after you have paid, trips with scheduled air transportation within or from the United States are subject to supplemental price increases that may be imposed by the supplier and/or government. By agreeing to these terms and conditions you consent to any such price increase.
Another stated: Fares and prices advertised on this site are accurate to the best of our knowledge. However, on occasion, inadvertent errors in relation to prices and flight details can occur. We will inform you as soon as reasonably possible of any such errors and we reserve the right to charge you the correct fare or, as appropriate, correct any inaccurate information in the contract between you and the carrier or ourselves.
So apparently if I booked the trip through them I was also agreeing to pay “unforeseen” price increases due to “inadvertent errors”. Are you kidding me?
Since they would only complete the booking via telephone, once they had my credit card number, who knows what the total charge would have been?
When booking travel arrangements for our clients, our agency always requires them to complete a written credit card authorization form. It shows the exact amount that will be charged to their credit card. It provides protection for them from unauthorized charges, and protects us against fraudulent accusations.
To add insult to injury, I found that I could book the trip online myself for almost the same price – without all of the “interesting” terms and conditions.
I’m not saying that discount travel deals don’t exist, but it is important to check them out thoroughly and read ALL of the fine print.
Here are some tips for vetting those great deals:
- WALK THE DEAL ALL THE WAY THROUGH. The advertised price is a lead-in price that does not include all of the taxes and fees. So don’t expect that $299 cruise to be only $299. Even when cruise lines or hotels advertise, “kids go free” it only refers to the base fare, but you’ll still have to pay taxes and fees for that free person.
- CHECK THE DATE: The advertised price may only apply to a particular date. I recently saw an example of this with a cruise fare where the fine print stated, “*Fares from $499 is based on 12/11/16 for 6-day Caribbean sailing only Fares apply to minimum lead-in categories on a space available basis at time of booking. So if you and your BFF are thinking about taking a cruise on any other date, the $499 price will not apply.
- CHECK THE VENDOR’S TERMS AND CONDITIONS THOROUGLY. Once you complete the transaction, you have agreed to those terms, whether you read them or not. If there is a dispute, you will have no recourse, after all….you agreed.
- THERE AIN’T NO FREE LUNCH. Airlines, hotels, cruise lines, tour companies and all travel vendors are in business to make money. They may offer discounted rates, or extra amenities, but FREE? Forget about it. Even if someone offers your free show tickets or buffet vouchers, you’ll only get them after setting through a high-pressure presentation.
- YOU GET WHAT YOU PAY FOR. If you’ve ever shopped at a swap meet or street market you’ve probably seen some great deals on Rolex watches….or cheap designer purses. Guess what? They’re not authentic. Neither are many of those unbelievable travel deals. There are times when hotels or cruise lines will offer discounts on unsold inventory and those are good deals. But if you see a deal like “stay at the Ritz Carlton for $49/night” or “take a 7 day cruise for only $199”, be skeptical, very skeptical.
- BOOK THROUGH A REPUTABLE TRAVEL AGENT. An experienced travel agent can recommend reputable travel vendors because they have vetted them and have relationships with them. If there is a problem you have an advocate to help you sort it out.
Those unbelievably low travel deals are going to continue to flood your inbox and pop up on your computer screen. Just be sure that you check them out thoroughly before booking any travel. And if it sounds too good to be true…..
One thought on “If it Sounds Too Good….”
Good article! I enjoyed reading it. I am a travel agent so I certainty understand the problem. Clients do not always value the importance of travel agents. We are here to help our clients avoid things like this.