Over the course of those 30 years we’ve seen lots of changes in the travel industry. Here are just a few:
PRE-CRUISE HOTEL STAY – Cruise lines used to include a one night pre-cruise hotel stay and transportation to the cruise port in the price of the cruise fare. In 1988 we flew from San Francisco to Miami, stayed at a lovely hotel and were transported to the cruise dock the next morning to board the ship for our Caribbean cruise.
AIRLINE TICKETS – Airline tickets were paper (not e-docs) and could only be purchased at an airport or travel agency.
AIRLINE BAGGAGE FEES – There were none. The price of the airline ticket included transporting you….and your luggage. Imagine that!
AIRLINE SCHEDULES – Airlines attempted to stick to published schedules. Now when you make a reservation, all bets are off. If you happen to make a reservation that’s a few months away it’s very likely that your flight time, seat choice and even aircraft type will be changed. Or sometimes they just cancel a flight altogether and re-route you. Their right to do that is spelled out in the fine print of their terms and conditions…which few passengers actually read. A few months ago we purposely booked nonstop flights between San Francisco and Fort Lauderdale. When I re-checked the reservation a few weeks later, I found that they had cancelled those nonstop flights and put us on flights with one stop each way that were routed through Chicago….in the dead of winter (high likelihood for weather delay). I called the airline and was able to get them to re-route us through a different city. – for no charge. It’s a good thing I checked. Always remember to check….and re-check.
AIRLINE CHANGE FEES – What can I say about those that hasn’t already been said? It is understandable that they can’t allow people to book reservations and make changes at a whim. But you can pay exorbitant fees to make even the smallest change…like one letter in the spelling of a name. It now costs $200 to change or cancel a non-refundable airfare on the remaining “legacy” U.S. airlines (American, Delta, United), and a bit less on some other carriers. Changing or canceling an international ticket can cost much more. Why do they do it? Change fees are a healthy source of revenue for the U.S. airline industry. During the first half of 2010, the 19 largest domestic airlines collected $1.1 billion in cancellation and change fees, according to the Transportation Department. Delta made the most ($347 million) followed by American Airlines ($235 million), and United Airlines $158 million). So why do they do it? Because they can.
TRANSPORTATION SECURITY ADMINISTRATION (TSA) – The TSA is an agency of the U.S. Department of Homeland Security that was created after the September 11, 2001 attacks. TSA employs screening officers in airports, armed Federal Air Marshals on planes, and mobile teams of dog handlers and explosives specialists, to protect air travel. When we flew in 1988 we could not have imagined that air travel would one day require disrobing in front of strangers, removing our shoes and walking through a metal detector or even having a “secondary screening”. If you’ve ever gotten the “SSSS” on your boarding pass you know what I mean. There are a variety of reasons that can cause you to be selected for this type of screening:
- Sometimes it’s because the specific itinerary you’re on is unusual; this could include flights booked last minute, international one-way tickets, travel originating in “high-risk” countries, etc. Perhaps that’s why it happened to me last year when we were returning from Istanbul, Turkey. Let me tell you, they were quite thorough. I managed to grin and bear it, while my beloved travel partner/husband sat at the gate idly reading a newspaper, seemingly oblivious to my plight.
- Sometimes it’s because you’re on some sort of a list; I have no clue what causes people to get on lists, though I suspect for some people it’s because of their travel patterns, for others it’s because of their names, and for others it’s because they’re being watched more carefully for whatever reason.
- Sometimes it’s completely random.
Purchasing the TSA Pre Check allows for a lesser screening experience (you can keep your shoes on and don’t have to take out your computer). The cost is $85 and it is good for 5 years.
TRAVEL FASHION – Remember when people used to dress up to travel? Whether you were traveling by airplane or train, you put on your Sunday best. These days that’s not usually the case. Traveling economy has become such a contact sport that you need to “suit up”. No more Stacy Adams, stetsons, pumps or pearls. Honey, now it’s all about Nike shoes and sweats.
LAS VEGAS – We fell in love with Las Vegas in 1989 when we went to the Sugar Ray Leonard/Thomas Hearns fight (The War) at Caesars Palace. Boy has the Strip changed since then. Gone are the days of cheap eats, free drinks and statuesque show girls. Las Vegas has gone through several metamorphoses in the last 30 years. In the 1990s there was even an attempt to make it more family-friendly with an amusement park at MGM. There are still some thrill rides at New York, New York and Stratosphere. But much of the emphasis these days is on high-end shopping and designer boutiques including Chanel, Dior, and Louis Vuitton. The Strip has also become a mecca for gourmet dining with restaurants by a veritable who’s-who of top chefs including Gordon Ramsay, Huber Keller, Wolfgang Puck, Emeril Lagasse, and Bobby Flay – some even have more than one restaurant on the Strip. If you’re looking for an exceptional dining experience, visit Joël Robuchon’s unparalleled French restaurant. This unforgettable Three Michelin Star restaurant caters to a sophisticated palate and was designed to resemble a luxurious Art Deco townhouse complete with a lush garden terrace and marble floors. Whether enjoying the 16-course degustation menu on the picturesque Parisian Terrace or relaxing in the elegant Aperitif Lounge, Joël Robuchon Restaurant provides an unparalleled dining experience.
Yes, the Las Vegas Strip has come a long way from the $5.99 steak dinner and the shrimp cocktail. But more affordable taste treats can still be found at off-Strip restaurants and diners. It’s still possible to find a really good hamburger, even on the Strip. One of our favorites is Bobby Flay’s Burger Palace.
GROUND TRANSPORTATION – Landing in a new city meant catching a taxi to your hotel – and hoping that the driver didn’t take the long way so that he’d get a higher fare. I dreaded watching the meter that seemed to keep climbing higher…and higher…even at stop lights. With the increasing number of ride share services, travelers have other choices like Uber and Lyft. Despite opposition they operate in an increasing number of cities in the Unites States and around the world. It’s a convenient, cashless way to get around a city. It’s also helpful when you don’t speak the local language. Last fall we used Uber in Mexico City quite successfully, even though our Spanish language skills are sketchy, at best.
LODGING – Besides hotels and vacation rental homes, the shared economy has encouraged the development of companies like Airbnb where travelers can rent homes, villas, condominiums, rooms and even campers. I saw a listing for an Airstream trailer on a beach that would accommodate 3 people, for $650 per night. And then there’s Couchsurfing, which Wikipedia describes as “a hospitality and social networking service accessible via a website and mobile app. Members can use the service to arrange homestays, offer lodging and hospitality, and join events such as “Couch Crashes”. So whatever your lodging choice, there’s an app for that.
TRAVEL BOOKING – Planning a trip used to begin with a visit to the local travel agent’s office to thumb through brochures. Now it’s just a matter of logging onto your computer or mobile device and looking at websites or taking virtual tours of hotels and resorts. YouTube is an excellent way to get destination information. If you know where you want to go, you can purchase an airline ticket, book a hotel room or rent a car with just a click of a mouse. Online travel agencies (OTAs) like Expedia and Travelocity work well for simple itineraries. But for more complicated trips, perhaps with large groups or multiple stops, many people still turn to their travel agents.
Today’s travel agents still provide valuable services to busy travelers who don’t have time to book their travel or affluent travelers who simply want to take advantage of the customer service offered by expert travel advisors.
LOYALTY PROGRAMS– It pays to be loyal….Airlines, hotels, cruise lines and even credit cards provide travel perks to their loyal customers. As Honors members we’ve gotten upgrades and free Wi-FI at Hilton hotels in many cities. As Diamond Level members of Royal Caribbean’s Crown and Anchor Society, we enjoy great benefits every time we cruise….like backstage theater tours, ship bridge tours and nightly private cocktail parties with unlimited drinks.
During the past 30 years we’ve seen lots of changes and racked up lots of travel miles. No doubt, the travel industry will continue to change…..and we’ll continue to travel.